California Privacy Rights

This California Privacy Notice supplements our Privacy Policy and applies to residents of California. It is provided under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (together, the "CCPA"), and other California privacy laws.

1. Categories of Personal Information We Collect

In the past 12 months we may have collected the following categories of personal information:

• Identifiers: name, service address, phone number, email address, IP address.
• Customer records: billing details and service history.
• Commercial information: services requested, quotes, and purchases.
• Internet activity: pages visited, referring sites, and interactions with our website and ads.
• Geolocation data: approximate location derived from IP address or service address.
• Audio and electronic information: recordings of calls to our phone lines for quality and training.
• Inferences: preferences drawn from the information above.

We do not knowingly collect sensitive personal information for the purpose of inferring characteristics about you.

2. Sources of Personal Information

We collect information directly from you, automatically from your device when you use our website, from call tracking and analytics providers, and from advertising partners.

3. How We Use Personal Information

• To schedule, perform, and bill for home services.
• To respond to questions, calls, and form submissions.
• To measure and improve our website, advertising, and customer service.
• To send service reminders and offers, where permitted.
• To detect fraud, protect our business, and comply with law.

4. Disclosure, Sale, and Sharing

We disclose personal information to service providers that help us operate, such as scheduling, payment, call tracking, hosting, and analytics vendors, under contracts that limit their use of it. We do not sell personal information for money. Some website cookies and advertising tools may be considered "sharing" for cross-context behavioral advertising under the CCPA. We do not knowingly sell or share the personal information of consumers under 16.

5. Your California Rights

• Right to know: request the categories and specific pieces of personal information we have collected about you.
• Right to delete: request that we delete personal information we collected from you, subject to exceptions.
• Right to correct: request correction of inaccurate personal information.
• Right to opt out: opt out of the sale or sharing of your personal information.
• Right to limit: limit use of sensitive personal information, where applicable.
• Right to non-discrimination: we will not treat you differently for exercising your rights.

6. Do Not Sell or Share My Personal Information

To opt out of sharing for advertising, contact us using the methods below. We also honor Global Privacy Control (GPC) browser signals as a valid opt-out request.

7. How to Submit a Request

Call us at 916-975-8431 or write to us at 11101 Trade Center Drive, Rancho Cordova, CA 95670. We will verify your identity by matching information you provide with our records. You may use an authorized agent, who must provide written permission from you. We will respond within 45 days, and may extend this by another 45 days when reasonably necessary.

8. Retention

We keep personal information only as long as needed for the purposes above, including service warranties, tax, and legal record-keeping requirements.

9. Shine the Light

Under California Civil Code Section 1798.83, California residents may request information about disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing.

10. Changes to This Notice

We may update this notice from time to time. The date at the top shows when it was last revised.